1. In any case where we made a mistake we certainly take full responsibility to replace the goods at our expense or pay back the full amount of your payment, if you prefer us to do so of if the ordered product is no more available. A photo to prove our mistake might occasionally be demanded.
2. If you receive a damaged parcel, or if the parcel already has been opened (e.g. by the customs) please ask the postman (or supplier, customs officer, …) to be present as a witness when you open the parcel. This will make sure, you can demand compensation (from the post agency or the customs).
Returns (if not caused by a mistake on our part)
1. Due to the high shipping costs and our low product prices, we unfortunately can not offer “free” returns.
2. If you want to return goods, you will have to pay for the sending back, and we can only return the costs minus the effective shipping costs for the first shipping. The return of the remaining amount will be paid back via PayPal only AFTER we received the returned goods and only if the goods are in the same condition as we sent it.
Replacements (if not caused by a mistake on our part)
1. For the same reason (high shipping costs) we can not offer free replacements of goods.
2. Please be aware that the standard sizes of Sure products are inadequate and the actual measurements can vary within one size, from motif to motif and even color to color. As a consequence we always give more accurate and specific dimensions for every single product and every size. “Incorrect” labels like S, M, L, XL can not be accepted as a reason to replace your goods for free. So please make sure to compare the additionally given dimensions (width and length) on every product page with a well fitting item from your wardrobe.
3. If you want to have some goods replaced (as long as we haven’t sent the wrong item, size or color), you will have to pay for both, the sending back of the received item(s) and for the new shipment. The shipping costs altogether though might be quite high, so you should consider this very well.
In any case if you should be discontent with our products, please let us know. We are convinced to sell a product of good quality, and we will always be open for solutions that both sides can agree on. Just send an email to firstname.lastname@example.org.