Packing, shipping costs, shipping / delivery, customs, Returns
1. We do pack all our goods neatly and carefully.
2. We use plastic bags which we seal with adhesive tape so the goods can not get wet, moldy or dirty. If you wish, for economic reasons and to protect our environment, we gladly refrain from doing so, please just leave a note during the order-process or send an email to firstname.lastname@example.org.
3. In order to produce less or avoid unnecessary waste, we use soft paper envelopes instead of cardboard boxes. If you wish otherwise, please send us a note within the order or send an email to email@example.com. (In our experience soft paper parcels also often pass customs faster or easier than hard cardboard boxes.)
4. A Customs Declaration will be filled out and attached outside the parcel. If you wish, we can also attach an invoice outside on the parcel (as some countries demand), please let us know.
1. For your convenience and an easy survey without calculating weight and prices, we do NOT charge any shipping costs, regardless of the quantity of ordered items. There are no additional packing or shipping fees for our customers. This applies worldwide, no matter in which country the parcel is sent!
2. The costs for our services as well as for packaging, handling, shipping, etc. are already included in the prices.
3. Depending on national politics of the receiver country, further import charges (e.g. customs duty) may occur. We don’t take responsibility for those charges. The import of goods lies within the responsibility of the receiver.
Shipping / delivery
1. We generally send all goods by registered (certified) airmail. We will provide you with the registration code (shipping / tracking number) and other relevant information.
2. The receipt of each registered shipment must be countersigned by the recipient. By registering (bar code) the goods and delivery are insured and therefore an official investigation by the postal company is possible. Similarly, Thailand Posts offers a “Track & Trace” (Tracking) of the shipment, although some postal companies are rather slow or lazy by updating the data, and the Thailand Post itself is responsible only for updating the data within Thailand.
3. We strive hard to provide the fastest possible processing and dispatch, usually within 24 hours after the receipt of payment on our PayPal account. In most cases this will be the next workday after the order.
4. On Saturday afternoons, Sundays and national holidays, the Thailand Post is closed.
5. We ship directly from Thailand with Thailand Post (which proved to be exemplarily reliable and with which we have made only good experiences for years). A delivery usually takes about 2 weeks. This period is, however, highly dependent on the national postal company in the recipient country. The mentioned 2 weeks are a guideline, not a guaranteed commitment. We (unfortunately) have no effect or authority on the national postal companies and their processing and the delivery of our goods.
6. The shipping with other companies (e.g. UPS, DHL, …) is available upon request, though only after additional payment for the much higher shipping costs. In most recent cases I found the shipping costs for FedEx, DHL, UPS, etc. unacceptably high. If you do know any reasonable services, please let us know.
7. Express shipping is also possible, but only at special request and usually with a considerable surcharge (which unfortunately is often disproportionate to the price of the items ordered).
8. Canadian Post – It seems that the Canadian Post has its own specific policy concerning parcels from Asia. They even allegedly admitted to deliberately delay those parcels because they don’t make enough profit! The average shipping time from Asia to a recipient in Canada seems to be about 1-3 months (although there is no guarantee even for that)! So I emphatically ask all Canadians for patience and please don’t blame the sender (us) for any delay. Thank you.
1. In general there are no customs charges with shipments of private low value parcels “small packet air”, as the upper limit for duty-free import is rarely exceeded. But please inform yourself about the customs regulations of your country, since we (the sender) are not responsible for the import in your country.
2. For other import duties, as the import sales tax, there are usually also free limits (FOB), depending on the import laws of the recipient country.
3. The regulations and the amount of free allowances (FOB) vary from country to country, please inform yourself about the regulations and provisions in your country. These free limits might well be exceeded, so be aware that import taxes might occur.
4. It is generally established that customs and import in any case be solely the responsibility of the recipient. Possible costs for imports shall be borne by the purchaser / recipient.
We recommend strongly to inform yourself about the import and customs regulations of your country before making an order.
You can always check back with us, to find the best way to ship your goods. So if you wish us to handle customs preparations / fill out the customs declaration in a particular way, please let us know, we gladly follow your advice. Just write an email to firstname.lastname@example.org.